10/12/2023 0 Comments Cole haan outlet exchange policy![]() We are unable to offer exchange service, however would encourage you to return your product and re-order an alternative product/size until you are fully satisfied. However, if you’d like to check in with the tracking more frequently you can track your return here. You’ll receive tracking emails informing you of the progress of your return. Refunds for online orders are credited back to the original payment method. If you haven’t received your refund in this timeframe, please email so we can investigate this for you. Please note, once our warehouse receives and process the items, only then we can process your refunds, It can take up to 14 working days for your return to reach us. Once you’ve sent your items back to us, you should receive your refund within 14 working days of it reaching our warehouse. This may take a little longer depending on how long it takes your bank/society to process the payment. For returns process, please allow 28 working days for a refund to be credited back to your account. Once your return has arrived and processed at Cole Haan Warehouse, we will issue your refund. Send your items back to us with the original Packing Slip, so we can identify your order number. Print your return label and attach to the outside of your parcel. This helps us improve to make sure you love your purchase next time! Select what items you’d like to return and why. ![]() EU01234) and delivery or billing postcode. You will be prompted to enter your order number (e.g. Please follow the steps below to produce your Returns label or QR barcode for instore printing: To return by post, we use an approved carrier - free of charge. If you wish to exchange a gift purchased online at, please contact Customer Service at 80 for. To find out how to return, please follow the steps in the ‘How do I return my items?’ section. If you wish to return a product that you received as a gift from or from a Cole Haan retail store, the refund will go to the original form of payment, i.e., the credit card used to purchase it. This is in addition to and does not affect your statutory rights. Any returns must be unworn or unused and in their original condition and packaging, and you must have your receipt or delivery documents as proof of purchase. If something is not quite right you have got 21 days to send back your items for FREE for a full refund. However, if you are not fully satisfied with your purchase, kindly follow the below steps to return your purchase. All Cole Haan items purchased outside of Malaysia must be returned in the country where the original purchase took place.Returns Policy WHAT IS OUR RETURN POLICY?Įvery Cole Haan product is backed by our long-standing tradition of quality and craftsmanship. All outlet purchases must be returned to Cole Haan outlet stores only. All other requests should be directed to the original place of purchase. ![]() Please allow up to one billing cycle for the credit to post to your account.Ĭole Haan Malaysia can only process returns from purchases made from our online store as per our policy. You will receive a refund based on the original form of payment. Please allow 2-3 business days to process your return once received at our warehouse. The refunded amount will exclude that of the promotional amount. If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. Returns are applicable to full priced items only. For products purchased on original shipping charges are non-refundable. We offer Free Returns for orders more than RM 450. Cole Haan Malaysia reserves the right to deny refunds for a returned item that does not comply with this policy. We are unable to make exchanges for online purchases. Kindly ensure that shoe box must be placed in a plastic bag and the AWB must attached on the plastic bag instead of shoe box. They must also be accompanied with original tags and invoice. Returned items must be unworn and in their original box. All returns will need to be arranged from our end, via our Online Self Return Form. Cole Haan Malaysia will accept any unworn or unaltered merchandise within 14 days of receipt of item. ![]() Every Cole Haan product is backed by our long-standing tradition of quality and craftsmanship.
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